Travelling with a disability often comes with unique challenges, but my recent experience with Airlink highlighted how effective and inclusive air travel can be when approached with dedication and professionalism.
An Exceptional Journey from Johannesburg to Cape Town
From the moment I boarded my flight from Johannesburg to Cape Town, the Airlink team demonstrated exceptional service. Their in-flight safety briefing was thoughtfully designed, providing dedicated instructions for passengers with disabilities. This inclusive approach ensured I felt both safe and valued as a passenger.
On the ground, their disability-focused handling services were equally impressive. The team’s commitment to addressing my specific needs made the entire boarding and disembarking process seamless.
Navigating Delays with Precision and Care
The return leg of my journey from Cape Town to Johannesburg presented an unexpected challenge—a delayed departure. With just a 30-minute gap between my connecting flight at O.R. Tambo International Airport, the situation could have easily become stressful. However, the Airlink team rose to the occasion.
Upon arrival in Johannesburg, the ground handling team went above and beyond. They meticulously coordinated every step, ensuring all necessary procedures were expedited for me to catch my connecting flight on time. Their proactive approach and clear communication turned what could have been a chaotic experience into a well-managed transition.
Inclusive efficiency at Its Best
Airlink’s commitment to inclusive travel was evident throughout my journey. From the personalized support provided during boarding to the extra measures taken during my tight connection, they demonstrated a genuine understanding of the needs of passengers with disabilities.
This experience not only reaffirmed my trust in Airlink but also showcased how inclusive practices can transform air travel for individuals with disabilities.
A moment of Gratitude to Airlink and O.R. Tambo’s Ground Team
I extend my heartfelt gratitude to the Airlink team and the ground handling services at O.R. Tambo International Airport. Their efforts ensured that my journey was not only smooth but also a testament to how thoughtful and inclusive air travel can be.
For passengers with disabilities, having an airline and airport team that truly understands and caters to our needs is invaluable. Airlink, you’ve set a standard that many can learn from. Thank you for being a beacon of inclusivity in the aviation industry.
Author
Soovan Sharma Dookhoo
Soovan Sharma Dookhoo 